GENERAL GUIDELINES

• If a device develops a fault within the warranty period the customer is required to inform us and book a return via our website www.phonebot.ae or by calling us at +971585964457.
• Battery performance is guaranteed by OEM standards for models up to two years old. We offer 30 day replacement warranty for models older than two years. For example iPhone 7 released in September 2016 will have a battery warranty period for up to 30 days from the date of purchase Whereas iPhone X released in November 2018 will have a battery warranty period as per the product listing (usually 6 months for Grade A products and 12 months for "Like New products).
• Items damaged internally or externally by the customer are not covered under warranty. Including water damaged or screen shattered devices.
• A device is replaced or refunded as per the customer's choice only if it turns out to be TDRA blocked.
• An item is only replaced with another similar device subject to availability (if the device is not available within 15 days we will proceed to refund).
• If a device is deemed irreparable by our technicians we will proceed with a replacement only.
• At this stage we do not offer any courtesy phones for devices sent under warranty.
• We do not guarantee data protection for devices being repaired you are highly advised to back up your device on a regular basis especially before sending it to us. Phonebot AE does not take responsibility for any data loss. Moreover, Phonebot AE does not create a backup of your data in our systems.
• All refunds are processed within 7 working days after receiving and verifying the product.
• All replacements are processed within 7 working days after receiving and verifying the product subject product availability. In case a suitable replacement isn't available we will contact you with the best options.
• In case of replacement with a different product please call +971585964457 and one of our staff will assist you.
• Please make sure that you make a backup of your data before sending the phones to us.
• All iOS device batteries that are under 79% capacity are replaced.
• Phonebot AE sources its devices from local and international channels Some iOS devices might have a camera shutter sound immutable. In such cases, Phonebot AE will honor a replacement with a muteable shutter sound device applicable within 30 days from the date of purchase.
• By proceeding to purchase from our website you agree to warranty guidelines.