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Returns & Refunds

Our 7-day promise

You can return an eligible refurbished device within 7 days of delivery for a refund — no reason needed, and no restocking fee. Keep the device in the condition you received it, with its original packaging and everything that came in the box.

What cannot be returned

  • Brand-new (sealed) products, for change of mind. A brand-new item that arrives faulty, damaged or wrong is still replaced or refunded — see below.
  • Unsealed accessories that touch the ear or skin, such as earphones, for hygiene reasons.
  • Customised or personalised items.

Change-of-mind returns

Contact us within 7 days of delivery with your order number. We email you a prepaid Aramex return label and deduct AED 25 from your refund, or you can drop the device off at our BurJuman store for free. We do not offer change-of-mind exchanges.

Faulty, damaged or wrong item

If your order arrives damaged, has parts missing or is not what you ordered, tell us within 24 hours of delivery and include photos of the packaging and the item. An unboxing video speeds things up but is not required. Return delivery is free — we send a prepaid Aramex label or arrange a pickup. We replace the item, or refund it in full if a replacement is not available. A fault that appears later is covered by your device's warranty — see our Warranty Policy.

How to start a return

  1. Email support@phonebot.ae or call or WhatsApp +971 58 596 4457 with your order number and the reason for the return.
  2. We confirm the return and email you a prepaid Aramex label, or you can drop the device off at our BurJuman store.
  3. We inspect the device and confirm the outcome.

Refunds

Once we receive and inspect your return, we tell you the outcome. Approved refunds are paid to the original payment method within 7 working days (Monday to Friday, excluding public holidays) of us receiving and inspecting the device. Your bank may take extra days to show the refund. We do not issue cash refunds for online orders.

Contact us

  • Call or WhatsApp: +971 58 596 4457
  • Email: support@phonebot.ae
  • Store: Level 2 – Unit 62A, BurJuman Centre, Mankhool, Dubai — open 7 days