Terms & Conditions

Last updated: October 2026

1. About us

This website, www.phonebot.ae, is operated by PHONEBOT MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C (Trade Licence No. 1068439), Level 2 – Unit 62A, BurJuman Centre, Mankhool, Dubai, United Arab Emirates. In these terms, "Phonebot", "Phonebot AE", "phonebot.ae", "Phonebot – BurJuman Mall Dubai", "we" and "us" all mean that company, which operates this website and the BurJuman store. "You" means the person or organisation using the website or placing an order.

Contact: support@phonebot.ae · +971 58 596 4457.

By using this website or placing an order, you agree to these Terms & Conditions and to our Privacy Policy, Shipping Policy, Returns Policy and Warranty Policy.

2. Our products

2.1. We sell refurbished and brand-new mobile phones, tablets, smartwatches and accessories.

2.2. Refurbished devices are pre-owned. Each listing states the grade (Open Box, Like New, Grade A or Grade B), the warranty period and what is included in the box.

2.3. Phonebot is an independent retailer. We are not an authorised dealer of any manufacturer unless a listing says so. Brand names and logos belong to their owners and are used to describe the products.

2.4. Devices advertised as unlocked accept any compatible SIM card. Some devices carry operator software or settings from a previous network. This does not lock the device.

2.5. Product images are for illustration. Refurbished devices may show cosmetic marks in line with their grade. Model numbers can vary by region.

3. Orders

3.1. By placing an order you confirm that the details you give us are accurate and that you are authorised to use the payment method.

3.2. Placing an order is an offer to buy. Your order is accepted when we dispatch it. Until then we may decline or cancel an order, for example if an item is out of stock, a price is wrong or payment cannot be verified. If we cancel, we refund any amount paid in full.

3.3. To change or cancel an order, contact us as soon as possible and before dispatch.

4. Prices and payment

4.1. Prices are in UAE dirhams (AED) and include 5% VAT.

4.2. The delivery charge is shown at checkout before you pay: free on orders of AED 299 or above, AED 25 on orders below AED 299.

4.3. Payments are processed securely through N-Genius by Network International. We accept Visa, Mastercard, Diners Club and Apple Pay. Payment is taken when you place the order.

4.4. We take care to keep prices and product details accurate. If a product is listed at an incorrect price or with incorrect information because of an obvious error, we may cancel the order before dispatch, tell you, and refund any amount paid in full.

5. Delivery

5.1. We deliver within the United Arab Emirates using Aramex. Orders are dispatched within 24 hours, and estimated delivery is 1–4 working days from order confirmation. Full details are in our Shipping Policy.

5.2. A tracking number is provided for every order when it is dispatched.

5.3. Delivery times are estimates. If an order is late, contact us and we will follow up with Aramex. Damage in transit must be reported to us within 24 hours of delivery. Details are in our Shipping Policy.

Returns, Warranty & Legal

6. Returns and refunds

6.1. Eligible refurbished devices can be returned within 7 days of delivery for a refund. For a change-of-mind return, we email you a prepaid Aramex return label and deduct AED 25 from your refund, or you can drop the device off at our BurJuman store for free. We do not offer change-of-mind exchanges. Brand-new products are not eligible for change-of-mind return or refund.

6.2 There is no restocking fee.

6.3. Approved refunds are paid to the original payment method within 7 working days (Monday to Friday, excluding public holidays) of us receiving and inspecting the device. We do not issue cash refunds for online orders.

6.4. Full conditions are in our Returns Policy.

7. Warranty

7.1. Refurbished devices are covered by the Phonebot warranty for the period shown on the product listing. Brand-new devices are covered by the warranty shown on the product listing. Where a device also carries a manufacturer's warranty, you can take it directly to the manufacturer's service centre, which is usually faster. If you send it to us instead, we forward it to the manufacturer, which can take 3 to 4 weeks.

7.2. The warranty covers faults in normal use. It does not cover accidental damage, liquid damage, or damage from unauthorised repair.

7.3. Full conditions and how to claim are in our Warranty Policy.

8. Your account

You are responsible for keeping your login details private and for orders placed through your account. Tell us at once if you think someone else has used it.

9. Use of this website

9.1. All content on this website, including text, images and code, belongs to PHONEBOT MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C or its licensors. You may view and print it for personal use or to place an order. Any other use needs our written permission.

9.2. We may update, suspend or withdraw any part of the website or any product at any time.

9.3. Links to other websites are provided for convenience. We are not responsible for their content.

10. Our liability

10.1. Nothing in these terms limits your rights as a consumer under UAE law, or our liability where the law does not allow it to be limited.

10.2. Subject to 10.1, our liability for any order is limited to the price paid for that order. We are not liable for indirect or consequential loss, or for loss of data on a device. Please back up your data before sending a device to us.

10.3. We are not liable for delay or failure caused by events outside our reasonable control.

11. Complaints

If you are unhappy with an order, contact us at support@phonebot.ae or +971 58 596 4457. We reply as soon as we can and aim to resolve complaints fairly.

12. Changes to these terms

We may update these terms. The version in force when you place your order applies to that order.

13. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute.