Shipping Policy

Delivery at a glance

Free delivery on orders of AED 299 or above

Delivery is free when your order total is AED 299 or more. The total is the value of the items in your cart before any coupon is applied.

If your order total is below AED 299, a flat delivery fee of AED 25 is added. The fee is the same for every emirate.

The threshold applies to the whole order, not to each item. Two items of AED 150 each make an order of AED 300, so delivery is free. One item of AED 129 on its own has a delivery fee of AED 25.

The delivery charge is always shown in your cart and at checkout before you pay. There are no other delivery or handling charges.

Where we deliver

We deliver to addresses in all seven emirates of the UAE. We do not ship outside the UAE.

Processing and delivery time

Orders are dispatched within 24 hours of order confirmation. Aramex then delivers within 1–3 working days. Most orders arrive within 1–4 working days of order confirmation.

Dispatched means your order has been tested, packed and handed to Aramex. You receive the tracking number at that point.

Delivery times are estimates, not guarantees. Public holidays, weather and remote locations can add time. If your order is running late, contact us and we will check with Aramex.

Order tracking

When your order is dispatched, we email you the Aramex tracking number and a tracking link. Every order is tracked. You can also use the Track Order page on our website.

Delivery address and contact number

Please check your address and mobile number at checkout. Aramex may call you to arrange delivery. To change an address, contact us as soon as possible and before the order is dispatched.

Missed deliveries

If you are not available, Aramex will try again or contact you to arrange a new time. If an order comes back to us because delivery could not be completed, we will contact you and arrange redelivery with Aramex.

Damaged or late parcels

If your parcel arrives damaged, tell us within 24 hours of delivery and include photos of the packaging and the item. We cannot accept transit damage claims made after 24 hours. A fault that appears later is covered by the warranty on your device.

If your order has not arrived within the estimated time, or tracking shows it as delivered but you have not received it, contact us and we will investigate with Aramex.

Collect in store

You can also collect an online order from our store at Level 2 – Unit 62A, BurJuman Centre, Dubai. Call or WhatsApp +971 58 596 4457 first so we can confirm your order is ready before you visit.

Returns

For returning an item, see our Returns Policy. Return shipping is paid by the customer.

Contact us about a delivery

• Phone / WhatsApp: +971 58 596 4457
• Email: support@phonebot.ae
• Sunday – Thursday 10:00 AM – 10:00 PM, Friday – Saturday 10:00 AM – 11:00 PM

PHONEBOT MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C, Level 2 – Unit 62A, BurJuman Centre, Mankhool, Dubai, United Arab Emirates.