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Warranty Policy

WARRANTY
POLICY

Warranty

GENERAL GUIDELINES

  • Your Phonebot warranty

    Every refurbished device comes with a Phonebot warranty. The warranty period is shown on each product listing, so you know your cover before you buy. The warranty covers faults that appear in normal use.

  • Brand-new devices

    Brand-new devices are covered by the warranty shown on their listing. Where a device also carries a manufacturer's warranty, you can take it directly to the manufacturer's service centre, which is usually faster. If you send it to us instead, we forward it to the manufacturer, which can take 3 to 4 weeks.

  • Batteries

    • Models up to two years old: the battery is covered to OEM standard for your warranty period.
    • Models older than two years: the battery carries a 30-day replacement warranty.
    • iPhones: a battery showing health below 79% qualifies for replacement within the windows above.

  • What is not covered

    • Accidental damage, including cracked or shattered screens.
    • Liquid damage.
    • Damage caused after delivery, inside or outside the device.
    • Unauthorised repair or opening of the device.

  • How to make a claim

    1. Contact us with your order number, the device's IMEI or serial number and a description of the fault.
    2. We confirm the claim and email you a prepaid Aramex label at no cost, or you can drop the device off at our BurJuman store.
    3. We repair or replace the device. Replacements are sent within 7 working days, subject to stock.
    4. If we cannot repair or replace the device within 15 days, we refund you. Approved refunds are paid to the original payment method within 7 working days (Monday to Friday, excluding public holidays) of us receiving and inspecting the device.

    We do not provide a courtesy phone while a device is with us.

  • Damage on delivery

    A parcel that arrives damaged is not a warranty case: tell us within 24 hours of delivery with photos of the packaging and the item — see our Shipping Policy. A fault that appears later is a warranty case.

  • Contact us

    • Call or WhatsApp: +971 58 596 4457
    • Email: support@phonebot.ae
    • Store: Level 2 – Unit 62A, BurJuman Centre, Mankhool, Dubai — open 7 days